Frequently Asked Questions

What Delphi versions will your components work with?

All our components support Delphi 7 and newer Delphi versions.

What are the limitations of trial versions?

Trial versions work only in IDE. There are no any other limitations.

While trying to compile trial version of one of the components I get "Unit xxx was compiled with a different version of IdHTTP.TIdHTTP" error. What should I do?

Please download and use Indy version (10.2.3) the component was compiled with: www.sync-components.com/download/indy/indy10.zip. (Not applicable to Delphi 2009 and newer Delphi versions).

I've already got one Indy version installed and I’d prefer not to change it for your component. Is it possible?

Yes, there’s no need to remove your current version of Indy. Simply unpack Indy version provided by us into a new directory and mention path to it in the project properties.

I have compiled the component's demo app and it now returns the "Could not load SSL library" error message when I'm trying to connect. Why is that?

Make sure two DLL files (ssleay32.dll and libeay32.dll) from the demo application are in your project's directory.

I'm having trouble making the Google Delphi components work on my side. They work with your keys included in Demo but not with mine. What should I do?

Please see this tutorial. It explains how to find or create authorization credentials for your project.

Support

We at Astonsoft give top priority to supporting our existing clients and helping new ones. We believe it is an integral part of the development process.

Please do not hesitate to e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have a question or would like to report a bug.

Sales Policy

Upgrades

By becoming a registered user you can use the component you purchased forever. In addition, you are entitled to free updates during one year since purchase date. All registered customers automatically receive free priority support for priority handling on all support requests.

Refunds

We have a NO REFUND sales policy. All sales of licenses for the components are FINAL.

Before purchasing a license, we can provide you with a trial version of any component we have for sale so that you can determine whether the component fits your business needs, works on your computer, and provides the benefits for which you will purchase the license.

You agree that if you do not utilize this evaluation period-that is provided at no charge-you voluntarily discharge Astonsoft from the obligation to provide such an evaluation period. No exceptions can be made to this policy.